Samsung recently started shipping the Note 7 worldwide, but they’re 35 cases of the phones battery exploding into flames. Now, Samsung is officially addressing the issue by recalling all units of the Note 7 already shipped and halted new sales. While it’s an inconvenience, Samsung will replace users batteries in the coming weeks.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
Samsung’s stock has dipped, knocking off $7 billion off its market cap, with even more expect to fall off in the coming days. While only 1 percent of Note 7’s are affect, it’s still close to 24 million units affected by the exploding batteries. If you’re thinking about getting a Note 7, caution says to wait a month or two until the dust settles and Samsung sorts out all the issues with the battery.
Tell us in the comments below what you think about the recall and how it’s going to affect Samsung in the long run.